Quick Assessment

Most businesses lose customers every day without even realizing it.

Missed calls, slow replies, scattered communication and manual workflows create gaps — and those gaps cost you money.

This quick assessment will show you:

• Where you’re losing customers
• What communication gaps are costing you most
• How much you could save with automation
• Which Upti setup is right for your team

Ready?

Let’s get started. Assessment Quiz

1. Q1. What’s your role?
   Please select your answer

   • Business Owner
   • Manager
   • Team Leader
   • Staff/Admin
   • Other

2. Q2. How many team members need communication tools?
   Please select your answer

   • 1–5
   • 6–15
   • 16–50
   • 51+

3. Q3. What are your biggest communication challenges right now?
   (Select all that apply)

   • Missed calls
   • Slow response times
   • No central place for messages
   • Customers chasing us
   • Team not aligned
   • Hard to track conversations
   • Other

4. Q4. How are you currently handling missed calls?
   Please select your answer

   • We call back manually
   • We check voicemail
   • No process
   • Automated message
   • Not sure

5. Q5. How quickly do customers usually get a reply?
   Please select your answer

   • Immediately
   • Within minutes
   • Within hours
   • Within a day
   • Longer than a day

6. Q6. Which customer channels do you currently manage?

   • Phone
   • SMS
   • WhatsApp
   • Facebook / Instagram
   • Email
   • Walk-ins
   • Other

7. Q7. What frustrates you most about your current system?
   (Open text)

8. Q8. How important is improving customer response time?
   Please select your answer

   • Critical
   • Very important
   • Somewhat important
   • Not important

9. Q9. Which outcome matters most to you?
   Please select your answer

   • Never missing a customer again
   • Faster workflows & less manual work
   • Better customer experience
   • More professional communication
   • All of the above

Time's up